Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Travettejones@yahoo.com. Please note that returns will need to be sent to the following address: [3308  Oberlin Drive Greensboro, NC 27405] In addition, all return shipping cost will be your responsibility. 

If your return is accepted, we’ll send you a message advising of the next steps. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Travettejones@yahoo.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We often send out Free items. These items cannot be returned for any reason.  Unfortunately, we cannot accept returns for Gift Cards. 

Exchanges
Exchanges are accepted within 24 hours of the item being received. Only one exchange will be allowed per order. Please note we have the right deny a request of an exchange, without reason. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Refunds

All sales are final. Refunds are only permitted on broken items. All refund requests must be made within 24 hours of delivery. You must initiate the refund by contacting the office. You must provide a photo of the broken item that can be visibly seen, by way of email. Once the email is received and reviewed, a decision will be made to either replace or refund the total amount paid. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at Travettejones@yahoo.com.

We stand 100% behind our product, as it's fun fashionable and affordable. Should you have any damaged product, you may request a refund.